NAPDRT
April 04. 2018
The Code of Ethics is the National Alliance of Paintless Dent Repair Technicians standard for professional business practices.
- To perform high quality repair service at a fair and just price.
- To employ the best skilled technicians obtainable.
- To furnish an itemized invoice for fairly priced parts and services that clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.
- To have a sense of personal obligation to each customer.
- To promote good will between the motorist and members of the association.
- To offer the customer a price estimate for work to be performed.
- To furnish or post copies of any warranties covering parts or services.
- To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer.
- To notify the customer if appointments or completion promises cannot be kept.
- To maintain customer service records for one year or more.
- To exercise reasonable care for the customer’s property while in our possession.
- To maintain a system for fair settlement of customer’s complaints.
- To cooperate with established consumer complaint mediation activities.
- To uphold the high standards of our profession and always seek to correct any and all abuses within the automotive industry.
- To uphold the integrity of all members of the National Alliance of Paintless Dent Repair Technicians (NAPDRT)
PDR Nation
July 07. 2017
PDR Nation is a non-profit organization developed to unite, educate, and certify Paintless Dent Repair Technicians. Unfortunately, in today’s market there are unethical and improperly trained technicians and there are no regulations to keep these technicians from operating and no one is holding them accountable for improper repairs. Your vehicle is often the second largest investment and you want to make sure it is repaired properly. PDR Nation strongly recommends doing a little research on a Paintless Dent Repair technician before hiring one to repair your vehicle. Look for reviews, references, and examples of previous work to protect yourself from receiving an improper repair. Hiring a PDR Nation Certified technician insures you are using a technician that has been educated in preforming ethical, safe, and proper repairs on your vehicle. Find us on their website: Click Here.
ARC Certified
May 05. 0005
ARC cannot be earned, it is bestowed much like Michellin stars for chefs. It is considered the highest achievement in the industry